* Deal with customer enquiries and courteously at a consistent competitive market price
* Where supply is a problem, use our worldwide market knowledge to offer a product which will meet our customer needs.
* Supply quality products as par the standards required.
* Support suppliers whose service and product consistently meet our requirements.
* Delivery with the shortest lead time, on time, right the first time.
* Continually improve our services to stay ahead of our competitous.